A quick reference for the questions we hear most often — from file types and pricing to timelines and technical details. If you don’t see your answer here, just send me a note.
Academic Formatting & Publishing Templates for universities in New Zealand & Australia.
Templates for universities in the United Kingdom.
Templates for universities in the United States.
Templates for universities in Canada.
What if my university isn't listed?
Do you handle citations and bibliography formatting?
What about non-English academic work?
What happens if my university rejects the formatting?
Author Services EPUB Creation & Standards
What EPUB features can you include?
PDF Creation & Print Standards
Do you publish to stores for me?
Do I need my own ISBN?
Do you offer White Label services?
What types of books do you work with?
Publisher Services Do you work with publishers?
Do you offer White Label services?
What if your services don't match our needs?
Project Scope What file types do you accept?
What projects do you take?
Do you provide editing services?
What about collaborative documents?
Process & Timeline How long do projects take?
How does the process work?
How does version control work during the project?
What if I need changes after final delivery?
Can I cancel partway through?
Technical Details Do you handle complex academic elements?
What about footnotes and cross-references?
Can you fix messy Word documents?
Do you use LaTeX?
What languages do you support?
Quality assurance process?
Payment & Pricing How much does it cost?
Payment structure?
Payment methods?
Do you offer discounts?
What's included vs. what costs extra?
Legal & Copyright What about copyright and intellectual property?
Can you convert retail ebooks to PDF?
Confidentiality and NDAs?
Fonts and Licensing?
Ownership and Rights?
Delays and Unforeseen Events?
Liability Disclaimer?
Data Retention?